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Support

Card 1 first. Then email.

Hardware buyers: two business days on email. Starlink outages are Starlink. We confirm WAN is down if you are on managed UniFi.

Fuse map

  • Lite AC: 3 A slow at the PSU. Event AC: T5AH.
  • DC inlet: 15 A ATC (cable protection; EcoFlow cig fuse is the 10 A source limit).
  • Mini 24 V: T4 A. Ultra 54 V: 2 A. UX7 5 V path: 6 A. Fans: 1 A.
  • Spares live in the lid pouch with a 2.5 mm hex.

Field tree

  1. Follow Card 1.
  2. Staff card fuse map.
  3. Email photos of the UX7 screen and Mini LED to hello@twolfe.io.
  4. Remote UniFi if you bought onboarding or $79/mo managed.

SLAs

ChannelHardware buyer$79/mo
Email2 business daysNext business day
Remote UniFiOnboarding only unless $79/moYes
Starlink outageCall StarlinkCall Starlink; we confirm WAN is down
On-siteNoNo, unless quoted

Full seven-step SOPPrint Card 1 + Local PriorityGuest AUPBattery shipping